Newport Vessel's return policy is only valid 30 days after the product has been received by the customer. After 30 days, we can no longer accept a return. Customers are responsible for return shipping costs, which will be charged through ReadyReturns at our shipping rate. A shipping label will be provided, which you will print and attach to the return packaging. Please review the following conditions of our return policy to make sure your return qualifies: 1) 30 day guarantee begins on the date the product is delivered. 2) Returns will be processed within 30 business days of the return arriving at the Newport Vessels warehouse. 3) Returns must meet the following criteria: - Clean and free of dirt, sand, stains, or debris. Unclean or dirty returned products will result in a cleaning fee at the discretion of Newport Vessels team. - Newport Vessels is not able to accept returns on vessels which have previously been registered. Registered boats are non-returnable and non-refundable. - Undamaged. Products damaged through abuse, accidents or neglect cannot be returned. Any items found to be damaged will be assessed a repair charge. Newport Vessels reserves the right to determine and assess the refundable value of damaged products. - In sellable condition. Returned items must be resold. Newport Vessels cannot accept returns in less than sellable condition. - Complete with all parts and accessories shipped on the original order. Incomplete orders will receive a partial refund. 4) Customers returning eligible products will receive a refund for the purchase price of the product, not including any shipping charges or other charges. 5) Newport Vessels 30 Day Guarantee does not apply to: - Products not purchased directly from NewportVessels.com - Products purchased on eBay. - Items that are modified or customized. Item must be in original condition and not tampered with. 6) 30 Day Guarantee does not apply if products have been: - Registered with the state or local government. - Damaged due to customer use or abuse - Holes drilled for attaching accessories - Glued on items such as D-rings, handles, Scotty mounting pads, registration numbers. 7) If you have an issue with your product operating correctly or performing, please reach out to our customer service team directly for assistance troubleshooting.